Customer Service

Have a question or comment? Please direct your customer service inquiries to:

CustomerService@LagunaFitness.com

How to Order

Our goal is to offer you the best selection at the best prices, with that in mind; we sometimes request our supplier partners ship to you directly from their warehouses. On occasion, you may receive your merchandise from a company other than Laguna Fitness, never fear, because we stand behind everthing offered in our online store and we will strive to make your shopping experience simple and easy. 

Order online: Simply find the items you desire, choose the colors and sizes that suit you best and add these items to your shopping cart. Our online ordering system is easy and guides you through the process. Your privacy and security are important to us, all transactions processed online are secured. Once you have successfully placed your order we will send you a confirmation email, detailing your purchase. We accept VISA, MasterCard, American Express and Discover.  If you have questions during the process you can email us at:

CustomerService@LagunaFitness.com  

Order by Mail: Simply fill out our online form, print a completed copy,  and mail it with your payment to:

Attn. Order Department 
     Laguna Fitness, Inc.

30025 Alicia Parkway #214

Laguna Niguel, CA 92677

Shipping & Handling for Clothing

Laguna Fitness gladly ships to the continental United States, Alaska and Hawaii, Canada and Internatioanally. Our shipping and handling policies are simple: 

All orders are shipped Priority Mail USPS or FedEx

Orders normally arrive within 7-10 working days (for items in stock)

Back-Orders

On occasion, items are back-ordered, in that event your "in stock" items will be shipped immediately and you will be charged only for the items that are available upon processing of your order. You will be notified of the projected ship date of the back ordered items and your credit card will not be charged until your order is processed. Your handling and shipping charges will be limited to the amount calculated as if all items were shipped together.

 Returns and Exchanges

Consider your home our dressing room. When you buy Laguna Fitness, Inc. fashion items online, you have the opportunity to try on the item under your own conditions. All of our products can be returned for an exchange except for our G-string, thong and tonga bottom, underwear, videos, custom and sale items. If you wish to exchange an item, please enclose the original invoice with your securely packed item(s) and state the reason for your return. All tags must be attached to the garments (NO exceptions).

In order for us to maintain our low prices, please remit $5.95 to cover postage and handling of your exchange request. All exchanges must be made within 30 days from your invoice date. Returns must be received no later than 30 days from the date you placed your order for a refund. Your refund may take up to 80 calendar days from the date we received it from you. We never refund shipping and handling charges. A restocking fee of up to 15% will be charged on returns/refunds over $175 or if you return over 75% of your order.

In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no shipping charge. Absolutely no returns will be accepted for any reason later than 30 calendar days from your order date. We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for. Be sure to give us a secured address.

Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered CANNOT be taken back. If we receive such goods we will charge you $30 and return the items to you. Any customer doing excessive returns will be taken off our mailing list and no further orders will ever be accepted. There will be a $25.00 charge on all checks that do not clear or for charge backs. Any fraudulent activities are reported to your local police department for prosecution. Our company name Laguna Fitness will appear on your credit card statement.

Orders received after 12 PM PST will be processed the following business day. If you have any questions about your order, you may email us at customerservice@LagunaFitness.com  

All returns must be sent to:               Attn. Customer Service Dept.

                                                               30025 Alicia Parkway #214

                                                                Laguna Niguel, CA 92677